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  Robert Moran, President, Moran Consulting
Robert has helped hundreds of organizations successfully navigate change and is a true leader in the area of customer service excellence. A visionary who works with every single level of an organization to achieve a true organizational culture of service, Robert launched the Service Essentials product line to lead companies to measured results with attitudinal and behavioral based training covering everything from the Fundamentals of Service for Front line staff to Senior Level Management Alignment. Robert considers each organization individually, offering creative solutions to achieve training and development goals and increasing customer and employee satisfaction. Robert believes in measured results, that the end goal of any project is a positive effect for the company, and Service Essentials is designed for just that! Robert has served over 400 organizations - large and small with creative solutions in the area of customer service training and development, strategic planning, team development, and managing organizational change. As an expert in organization-wide culture changes, Robert works with leadership to define customer service visions, coaches leaders through initiating processes to support the vision, inspires mid level management and front line staff to establish service standards and basically impels an organization into positive action! As President of Moran Consulting, Robert has built a remarkable reputation for service, quality and effective solutions! Before launching Moran Consulting, Inc. over 10 years ago, he excelled as a leader in the hospitality industry and evolved into an expert consultant and trainer in customer service and organizational culture solutions. Robert brings 25+ years of leadership experience and expertise to clients. His ability to provide streamlined solutions for complex organizational issues is renowned! Robert's credentials include degrees in hospitality management, business administration, and organization and development. He served on the Board of Directors for Association of Quality and Participation, and has delivered keynote speeches to multiple national organizations on the subject of Customer Service Excellence. With an international vision of excellent customer service, Robert is defined by his unique ability to lead organizations to positive change! |
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833 West Belle Plaine #1 Chicago IL 60613
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