Customer Service Training:

Creating the desired behaviors for your staff!

Moran Consulting's Service Essentials™ program includes six modules of training that cover the basics for excellent customer service. The six modules and competencies are listed below:

• Attitude of Excellent Service
• Identifying Customer Needs
• Thoughtful Body Language and Words
• Uncompromising Service at Every Contact Point
• Resolving Conflict
• Exceeding Customer Expectations

Learn more about Service Essentials™ for Everyone!

Service Development for Managers:

The role of leadership is critical in creating a customer-oriented culture in your organization. Moran Consulting's Service Essentials™ for Managers is a special program that helps leaders to create excellent customer service systems and a positive working environment for staff. Such systems include employee and customer feedback, recognition, measurement, accountability, performance management, and communication.

Learn more about Service Essentials™ for Managers!

Telephone Techniques:

Moran Consulting can create excellent service over the phone in your organization.

Learn more about Telephone Essentials!

Email Communication Training:

Moran Consulting can help your staff and managers develop the skills necessary to master appropriate internal and external email communication.

Learn more about Service Essentials™ for Email!

System and Process Development:

Moran Consulting will work with your organization to identify the systems and processes that must be in place to deliver excellent service. In some cases process improvement is needed to provide timely and effective service. In other cases completely new systems may be required to enhance service levels.

Customer Satisfaction Measurement:

Measuring the satisfaction of your customers is an absolutely critical performance measurement. Moran Consulting will work with your organization to design the measurement systems and survey tools you need to keep your customers coming back.

For more information about our Customer Service Excellence service please contact us at service@moraninc.com.