Service & Cultural Change Training Programs that Increase Loyalty and Maximize Profits
industries
%
NPS score increase
%
Increased CSAT
Improve Employee Morale
Reduce Burnout & Turnover
Increase Your Profitability
Give Your Employees the Service Skills to Succeed Is your workforce experiencing:
Declining revenue
Higher than expected customer churn
Low customer satisfaction scores
Higher than normal turn over
A culture that lacks a customer experience focus
Employee burnout
We’re Driven to Improve Your Service and Your Bottomline
Our interactive Service Essentials™ & Culture Change training programs redefine how your employees view service. Through customized trainings, we provide practical and relatable solutions to your organization’s service challenges.
With more than 25 years of experience, our service training and cultural change consulting are backed by behavioral and workplace performance sciences.
We work with you to build extraordinary teams that increase loyalty and maximize revenue.
Service Essentials Training Programs
We are the experts in service training. Together, we’ll build clear pathways to performance.
Moran Consulting’s expert trainers work with organizations in a variety of industries and roles ranging from field technicians to the C-Suite and from call center agents to scientists.
Our customized solutions increase your team’s productivity and deliver sustainable results.
On-Site Facilitation
We’ll come to you and train all levels of your organization. Through interactive classroom training, we engage the training participants in adult-learning methods, proven to energize your team and help you achieve your desired customer service culture.
Do It Yourself
We offer Trainer’s Kits for every Service Essentials™ solutions to be used by your in-house trainers. The kits include materials, scripts, activities and step-by-step guides so you can successfully facilitate your in-house trainings.
Train-the-Trainer Program
All of our programs are available in a train-the-trainer format so you can empower your leadership team to train your employees using the Service Essentials™ program, and successfully sustain your new customer service culture within your organization.
Webinars
Our webinars teach the fundamentals of great customer service in a format that’s easily accessible for your organization. This is a highly engaging and interactive training process, perfect for remote teams or organizations with offices in multiple locations.
Organization-wide Consulting Services
We engineer organization-wide culture change.
Moran Consulting’s comprehensive services analyze and cultivate your organization’s ideal culture. Using your mission, vision, and values, we assess your current state and develop a plan to guide you to your desired destination.
For Everyone
Plus (For everyone, telephone, email, chat)
TEC (For telephone, email, chat)
For Leaders
Sustainable Reinforcement
Remote/Online Customer Service Training Solution
Organization-wide Consulting Services
We engineer organization-wide culture change.
Moran Consulting’s comprehensive services analyze and cultivate your organization’s ideal culture. Using your mission, vision, and values, we assess your current state and develop a plan to guide you to your desired destination.
Moran Consulting, Inc.
Pathways to Performance
